Refund policy

Change of Mind

As a small business producing specialty products, we’re unable to offer change-of-mind returns, so please choose carefully before ordering.

Faulty or Damaged Items

If your journal arrives damaged or faulty, please contact us within 7 days of delivery so we can help. 

We’ll review the issue and arrange a solution. This may include a replacement or refund depending on the situation.

To help us process your request quickly, please email hello@augustandafter.com.au and include the below:

Your order number

A brief description of the issue

Clear photos of the damage or fault

Lost or Delayed Parcels

Once your order has been handed to Australia Post, delivery times are out of our control.
If your parcel is significantly delayed or appears lost, please reach out and we’ll assist you in lodging a case with Australia Post.

Incorrect Shipping Address

Please double-check your address at checkout.
Orders placed with an incorrect address cannot be replaced or refunded. 

Order Cancellations

We’re unable to cancel orders once they’ve been placed, so please review your details carefully before checking out.